Privacy Policy | RouteRef

Yadkin Data Partners LLC, doing business as RouteRef ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our RouteRef service.

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, company name, and password when you create an account
Billing Information: Payment card details (processed securely by Stripe)
Business Data: Service zones, driver information, and related business data you enter into the Service
Communications: Information you provide when contacting support

1.2 Information Collected Automatically

Usage Data: Pages visited, features used, and actions taken within the Service
Device Information: Browser type, operating system, and device identifiers
Log Data: IP address, access times, and error logs
Cookies: Session cookies for authentication and preferences

2. How We Use Your Information

We use collected information to:

Provide, maintain, and improve the Service
Process transactions and send billing information
Send service-related communications and updates
Respond to support requests and inquiries
Monitor and analyze usage patterns to improve user experience
Detect, prevent, and address security issues
Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

Service Providers: Third parties that help us operate the Service (hosting, payment processing, analytics)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

3.1 Third-Party Services

We use the following third-party services:

Supabase: Database hosting and authentication
Stripe: Payment processing
Mapbox: Maps and geocoding
Vercel: Application hosting

Each service has its own privacy policy governing their use of data.

4. Data Security

We implement appropriate security measures including:

Encryption of data in transit (SSL/TLS)
Encryption of data at rest
Regular security assessments
Access controls and authentication
Regular backups

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination:

Account data is deleted within 30 days
Billing records are retained as required by law (typically 7 years)
Anonymized analytics data may be retained indefinitely

6. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Export: Download your zone data in standard formats
Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@routeref.com.

7. Cookies

We use cookies for:

Essential Cookies: Required for login sessions and security
Preference Cookies: Remember your settings and preferences
Analytics Cookies: Understand how the Service is used

You can control cookies through your browser settings, but disabling essential cookies may prevent you from using the Service.

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using the Service, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance.

11. Contact Us

For questions about this Privacy Policy or our data practices:

Yadkin Data Partners LLC (DBA RouteRef)
Email: privacy@routeref.com
Website: routeref.com