Contact Support

Need help with RouteRef? Here's how to reach us.

Before Contacting Support

Check these resources first:

Common Issues - Solutions to frequent problems
FAQ - Answers to common questions
Documentation - Complete user guides

Contact Methods

Email Support

support@routeref.com

Best for:

Technical issues
Account questions
Feature requests
Bug reports

Response time: Within 1 business day

Contact Form

Visit routeref.com/contact

Select your issue type
Provide details
We'll respond via email

What to Include

Help us help you faster by including:

For Technical Issues

Your company name / URL
Browser and version (e.g., Chrome 120)
Device type (desktop, tablet, phone)
Steps to reproduce the issue
Screenshots if possible
Any error messages you see

For Account Issues

Email address on the account
Company name
Description of the issue

For Billing Issues

Account owner's email
Invoice number (if applicable)
Description of the concern

Response Times

| Priority | Response Time | |----------|---------------| | Critical (site down) | Within 4 hours | | High (feature broken) | Within 8 hours | | Normal | Within 1 business day | | Low (questions, requests) | Within 2 business days |

Business hours: Monday - Friday, 9 AM - 5 PM ET

Priority Support

Pro and Enterprise plans include priority support:

Faster response times
Dedicated support queue
Phone support available (Enterprise)

Self-Service Options

Password Reset

Account owners can reset passwords:

Delete the user in Team management
Re-create with a new temporary password

Billing Changes

Use the Billing portal:

Go to Billing tab
Click "Manage Billing"
Update payment, view invoices, change plan

Zone Management

Most tasks can be done in the admin panel:

Create, edit, delete zones
Manage drivers
Import/export data

Feedback

We love hearing from users:

Feature suggestions
Workflow improvements
General feedback

Send to: feedback@routeref.com

Emergency Contact

For critical issues outside business hours:

Email support@routeref.com with "URGENT" in subject
Include your company name and issue description
We monitor for emergencies

Social Media

We don't currently provide support via social media
Please use email or the contact form